Support and Help Channels
A 60 minutes Ticket Response Warranty
Each ticket you submit to our customer assist Department will be handled in up to one hour. The basic queries are going to be replied to asap. Nonetheless, if the assistance request you have sent requires aid from a trained administrator, we will address the ticket to him and will notify you about the hold–off.
Professional Client Assist Service
Our customer help and support Department is going to be online for you 24/7/365 to to attend to all assistance inquiry tickets that you send to us. We offer customer support for all the software packages that are pre–configured on your hosting server. These include our custom designed Hosting Control Panel, the chosen Operating System and also the server admin panel (based on the VPS type).
An Intuitive Help Section
In the Hosting Control Panel that is included totally free in your virtual server, you will find an informative Help section, containing all that you should have knowledge of when controlling your web–sites and programs. We have included a range of how to reports and video tutorials that display the fundamental web site administration responsibilities in an easy–to–understand form.