Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every help request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail calls for additional assistance from an admin, we’ll forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Optional Managed Services package, all of the server administration services included there will be carried out at a time of your liking.
A Premium–Quality Customer Service
Should you need assistance while working with our Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server for you, you can touch base with our client support team at any time via the ticketing system. Moreover, should you need help administering your dedicated web hosting server, you can order our Optional Managed Services package, which includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup space, etcetera.
An Intuitive Help Area
We have provided the Hosting Control Panel with a fully detailed knowledge base, which features detailed explanations of its features and functions. Furthermore, we have shot exhaustive video tutorials that will further explain to you how to carry out a specific operation or solve a commonly experienced issue. The help articles and the video tutorials are readily accessible from every section of the Hosting Control Panel via the Help and Videos buttons situated in the upper right corner.