The client support that you can get from your web hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with a current account. Prompt and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real hosting provider and not from a reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a couple of days to get an answer to any question, which means that your websites may remain offline for ages. Alternatively, a company that provides different options for communication and has a technical support team that is available at any time can assist you right away and help you minimize or fully avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
We provide 24/7 customer, billing and technical support for all of our Linux web hosting
. Even if you are not our client yet and you have questions, we can help you promptly and supply you with the necessary information, so as to give you the choice to make the very best decision when you get a new web hosting account. We are available at any time, including holidays and weekends, and we offer numerous ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have multiple telephone numbers all over the world, thus you can call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you obtain a semi-dedicated server
account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives can assist you to pick the ideal plan or provide you with information about our servers, in order to confirm if the system requirements for your web sites are met. If you're a current client, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you use any of these two methods of correspondence, you'll receive a response within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other service providers, even big ones, you're able to compare the response time due to the fact that it ordinarily takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting
, you won't ever need to wait for more than an hour in order to get assistance for any kind of difficulty that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or email messages that you send to our tech support team. We have local phone numbers in several countries globally plus a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the various ways of communication, so regardless what your question or issue is, there will always be somebody to help you out promptly. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max reply time guarantee, you will receive quick support when you purchase a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, therefore any time you open a ticket from your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the best option if the matter in question requires longer time to be resolved or when it should be sent to our administrators, because it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.