Despite the fact that this isn't the mainfactor to distinguish a dependable web hosting company from a bad one and a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to reach someone any time you need assistance. The phone support for website hosting services may range from standard to professional, therefore the problems which can be resolved through a call vary depending on the particular company. Usually, these issues are more basic and include billing or 1st level technical issues as more difficult matters usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. However, the option to call your supplier will save you a lot of time and efforts for the countless tiny problems that may eventually appear when you manage your website hosting account.
Phone Support in Web Hosting
In case you choose to use one of our Linux web hosting, you can get hold of our support team over the phone for 14 hrs every day. We can help you select the ideal package for your websites as we are aware that it is better to discuss this kind of issues with a live person. In case you already own an account, we will help you with all your sales/billing questions as well as general matters, even with some tech problems which do not involve a long time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming matters so as to have the communication in one place. We now have phone numbers in the US, the UK and Australia, so you're able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to learn more about our plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more technical problems could require a ticket in order to give time to our technical support team to investigate, we'll help you with lots of technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. If you are in another country, we have an international number where you will be able to get in touch with us.