If you’re a website owner, a problem might always show up and it doesn’t necessarily have to be connected with the web hosting service itself. For instance, something may go wrong when you update a software app or some crucial content can be modified or erased unintendedly. Regardless of what the nature of the problem might be, you’ll have to touch base with the respective client service team and ask them to restore a backup or to assist you in fixing the problem that you’re facing. How fast they will do that will determine the period of time that your sites will be down. For particular sites like social networking websites or web shops, a lengthened inaccessibility often equals losing users and cash. Therefore, it is vital to use the services of a company that provides not only a good customer support service, but also a quick one.
One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can forget about waiting for hours and hours, or even a whole day, to receive an answer to a trouble ticket or an e-mail. Regardless of when you contact us, we’ll help you out within less than an hour with any pre-sales or technical queries you might have. As a matter of fact, our actual response time rarely exceeds 20 to 30 minutes. As we are on duty 24-7-365, you’ll always obtain assistance in a timely manner and we are aware of precisely how vital that is in the digital era. Soon after you contact us, we’ll reply to your enquiries. If you confront any technical complication, we’ll tackle it for you, or we will provide you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our speedy support services. You’ll get a reply to any ticket submitted via the hosting Control Panel or e-mail sent to our customer and technical support team in no more than sixty minutes. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes much less time to explore and resolve a problem. We will supply you with more info if the solution involves something that needs to be done on your end. In case you touch base with us during public holidays or weekends, the response time will be precisely the same and given the fact that our support team will be at your service 24 hours a day, 7 days a week, you’ll get instant help for practically any technical, general or billing issue whatever the hour.