If your website hosting provider offers live chat support, you will be able to talk with an agent live and learn useful info or get an issue resolved promptly. The basic advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with access to the world wide web, so that you will not pay any charges if you are in another state or country. Furthermore, it is a lot easier to copy and paste info such as domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The live chat is also a much faster solution to contact the hosting provider's support team in comparison to using a ticketing system. What's more, in case some situation requires some more time to be resolved, you are able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that's impossible if you are on the phone.
Live Chat Support in Web Hosting
As we consider the fact that numerous problems can be resolved if you speak with a live person, we offer a live chat service for all of our prospective and existing clients. Our chat is accessible every day and our customer care representatives will help you with a variety of questions and troubles. In case you aren't our client yet, you can learn more about our web hosting packages and the web hosting platform in general so that you can make sure that your websites will function properly on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our solutions, you can join us on our live chat and we can supply you with the needed info or assist you to troubleshoot the issue. You'll have to open a support ticket for specific troubles that need longer time or the help of a system administrator, still for a lot of common problems you will receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all of our prospective and active clients. In case you're looking for a new hosting account, you're able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting in order to choose the optimal package for your sites. If you already have an account with us, we'll assist you in a timely manner with general, billing and first-level techissues. Although sometimes you'll have to open a support ticket as there are issues that cannot be resolved through a live chat, we will be able to help you with various common jobs, such as setting up an email account in an email client or forwarding one domain to another. As a result, you'll get timely support and you will save time and effort.