If your website hosting provider offers live chat support, you will be able to talk with an agent live and learn useful info or get an issue resolved promptly. The basic advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with access to the world wide web, so that you will not pay any charges if you are in another state or country. Furthermore, it is a lot easier to copy and paste info such as domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The live chat is also a much faster solution to contact the hosting provider's support team in comparison to using a ticketing system. What's more, in case some situation requires some more time to be resolved, you are able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that's impossible if you are on the phone.