There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. This is the least complicated means of correspondence for several reasons. In case no client care staff representative is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. Additionally, you can copy & paste extensive pieces of information without having to worry about typographical mistakes, and in case a particular problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you have to provide information or to adhere to instructions, you will have to use at least two different interfaces and this number might rise if you want to administer a number of domains. In addition, lots of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with many other hosting providers, the ticketing system that we are using with our Linux web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all accounts. You will not have to memorize several logon credentials, since you’ll be able to manage your tickets and the web hosting account itself in one single location. So, if you’ve got a query or come across an issue, you can contact our help desk support staff members instantaneously. Our ticketing system offers a clever search functionality. This means that even if you’ve posted numerous tickets over the years, you will be able to find the one that you want without any difficulty. On top of that, you can see knowledge base suggestions for dealing with commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you want to contact our client service staff members, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of using a totally different help desk support platform as you’ll have to do with most hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket effortlessly and to browse through older tickets using a clever search filter. In addition, you’ll be able to check the relevant knowledgebase articles that our system will present to you depending on the category that you pick for your new ticket. You can accomplish all of the abovementioned things without leaving your Hepsia Control Panel at any moment, so in case you run into any challenge or have a query, you can contact our technicians and solve the problem at hand in no more than an hour via one support platform.