Lots of users who begin using their 1st web hosting account, or change companies, typically have enquiries with regards to how specific tasks are executed or stumble upon problems when setting up different things, including e-mails, site settings, etc. For this reason, lots of web hosts have prepared documentation with the most common questions and problems so as to help their clients obtain info quickly and seamlessly. As a result, the customer support engineers can spend more time on real issues that given customers may be facing, because the solution for the minor things will be available online and clients can easily resolve them without getting in touch with the customer service staff. Having exhaustive documentation is pretty important, particularly for new users without any prior experience at all, since the web hosting service involves a ton of functions and many people can get baffled about what action to take. A good knowledge base can both help you accomplish the tasks that you need and discover how the hosting service works in general.
Extensive Online Documentation in Web Hosting
If you buy a web hosting account through our company, you will be supplied with access to our detailed online help documentation where you will find information on virtually everything associated with our web hosting solutions. The topics encompass anything from how to set up an email account on your feature phone, to how to do different things using an .htaccess config file. The articles themselves are written in a simple-to-grasp way and feature elaborate instructions on how to complete a specific operation inside your Hepsia Control Panel. You can also find info that’s not connected directly to Hepsia, for instance one that concerns web-based applications on your desktop PC. The entire list of articles will be located in the Help section of the Control Panel, but the ones that are applicable to a specific Control Panel section can be accessed on the spot. Given the fact that we’ve included as many topics as possible, you’ll be able to find out practically everything about your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve compiled an in-depth online knowledge base for all our current and potential clients, so in case you get a semi-dedicated server account through our company, you will be able to find any information that you are searching for at any moment. We’ve got tons of educative help articles, which will help you understand better what is happening in your account – "What’s PHP?" and "What are file permissions?" are merely two instances. Our how-to guides will help you do anything you like – unzip an archive, import a database, redirect a domain, and so on. Additionally, we’ve also got troubleshooting instructions, which will enable you to find out what spurs a particular problem and the viable solutions for it. In case you can’t send emails or your domain name returns an HTTP 500 error message, for instance, you can browse our knowledge base and resolve the problem instantaneously. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.